Basic Troubleshooting for Technical issues
If you experience issues accessing your AO Foundation account or content, please follow the guidance below before contacting support. This may apply in the following situations:
You are unable to log in to your AO account
You have an active membership but cannot access member privileges or content
You encounter technical errors (e.g., pages not loading, access denied messages, broken links) while using AO Foundation platforms
Instructions
Kindly try to do basic troubleshooting by clearing the browser's cache and cookies.
Google Chrome (Preferred): Go to History > Clear browsing data > Set time range to All time > Put a check mark on Cookies and other site data and Cached images and files > Then hit Clear data.
Firefox (Preferred):
How to clear the Firefox cache | Firefox Help
Safari: Clear your browsing history in Safari on Mac
Internet Explorer: Refresh the cache for Internet Explorer 11 - Refreshyourcache.com
Edge:
View and delete browser history in Microsoft Edge - Microsoft Support
Once this is done, please visit http://www.aofoundation.org , click “Login” on top and follow the instructions.
If it still does not work, please change browser, use an InPrivate window or try with another device.
If it still does not work, please send a video/screen shots of what you are doing together with your email address and the description of your issue to the customer support team: https://aofoundation.atlassian.net/servicedesk/customer/portal/3/group/15/create/47