{"xsrfToken":"161ebb1216c8c9fbccb545025dcd319d76d86171_lout","branding":{"id":"3","key":"asr","name":" AO Support & Requests","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/83cc79ec-c443-4655-93de-645aa88781d1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGYwYjdiZi1lYThjLTQ1ZWEtYmNlMi04NmE5ZGU0NjEwM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzY2M3OWVjLWM0NDMtNDY1NS05M2RlLTY0NWFhODg3ODFkMSI6WyJyZWFkIl19LCJleHAiOjE3NDY0NDAyOTksIm5iZiI6MTc0NjQzOTY5OX0.ZUvVO2UT0_lJpMvs3v8V5-IOjp_moGlzaX7BtkK5iBA&client=9df0b7bf-ea8c-45ea-bce2-86a9de46103b&mode=fit","logoId":"83cc79ec-c443-4655-93de-645aa88781d1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AO request center","sharedPortalName":"request center","userInitialAnnouncementMessageWiki":"<p>Not sure what you are looking for? Then just use the search box above.</p>\n<p>AO Staff: <a href=\"http://id.atlassian.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">please log in</a> to see all the options available.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the AO request center","sharedPortalName":"request center","announcementMessage":"Not sure what you are looking for? Then just use the search box above.\n\nAO Staff: [please log in|http://id.atlassian.com] to see all the options available.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#042d98","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"asr","projectId":10074,"serviceDeskId":3,"name":" AO Support & Requests","description":"<p>Welcome! You can raise a request for AO Support &amp; Requests using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"85","name":"Forward problems from surgeons","descriptionHtml":"","callToAction":"Forward problems from surgeons","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"38","name":"I have a question","descriptionHtml":"","callToAction":"I have a question","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"39","name":"I have an issue","descriptionHtml":"","callToAction":"I have an issue","introHtml":"","icon":10469,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[12],"key":""},{"id":"165","name":"Report a Marketing cloud issue","descriptionHtml":"","callToAction":"Report a Marketing cloud issue","introHtml":"","icon":10492,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[12],"key":""},{"id":"41","name":"Report an issue with an election","descriptionHtml":"","callToAction":"Report an issue with an election","introHtml":"","icon":10516,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[13],"key":""},{"id":"42","name":"Report an issue with an event","descriptionHtml":"","callToAction":"Report an issue with an event","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"45","name":"Report issue with a member subscription","descriptionHtml":"","callToAction":"Report issue with a member subscription","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"43","name":"Report issue with minutes management (WEDO)","descriptionHtml":"","callToAction":"Report issue with minutes management (WEDO)","introHtml":"","icon":10488,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[13],"key":""},{"id":"40","name":"Report other Governance related issue","descriptionHtml":"","callToAction":"Report other Governance related issue","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"44","name":"Report problem with a Governance board/ board member","descriptionHtml":"","callToAction":"Report problem with a Governance board/ board member","introHtml":"","icon":10518,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[13],"key":""},{"id":"161","name":"Request Community report","descriptionHtml":"","callToAction":"Request Community report","introHtml":"<p>Request a report with information about members, fellow or faculties</p>","icon":10523,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[15],"key":""},{"id":"47","name":"Request Community support","descriptionHtml":"","callToAction":"Request Community support","introHtml":"","icon":10466,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[15],"key":""},{"id":"206","name":"Request membership vouchers","descriptionHtml":"","callToAction":"Request membership vouchers","introHtml":"","icon":10482,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[15],"key":""},{"id":"49","name":"Request profile merges","descriptionHtml":"","callToAction":"Request profile merges","introHtml":"","icon":10499,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[15],"key":""},{"id":"51","name":"Submit ticket for faculty reimbursement","descriptionHtml":"","callToAction":"Submit ticket for faculty reimbursement","introHtml":"","icon":10482,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"91","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"166","name":"Others","descriptionHtml":"","callToAction":"Others","introHtml":"<p>Ticket moved from IT Help Desk</p>","icon":10520,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"86","name":"Report login problem","descriptionHtml":"","callToAction":"Report login problem","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"87","name":"Report problem with my expenses","descriptionHtml":"","callToAction":"Report problem with my expenses","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"88","name":"Report registration issue","descriptionHtml":"","callToAction":"Report registration issue","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"89","name":"Report SAP Issue","descriptionHtml":"","callToAction":"Report SAP Issue","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"90","name":"Report Website problem","descriptionHtml":"","callToAction":"Report Website problem","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"92","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"46","name":"Request accounting support","descriptionHtml":"","callToAction":"Request accounting support","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"48","name":"Request Procurement support","descriptionHtml":"","callToAction":"Request Procurement support","introHtml":"","icon":10550,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"50","name":"Request support for Finance systems","descriptionHtml":"","callToAction":"Request support for Finance systems","introHtml":"","icon":10485,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Community"},{"id":14,"name":"Events"},{"id":13,"name":"Governance"},{"id":12,"name":"Other"}],"orderMapping":{"15":[85,49,47,45,161,206],"12":[165,39,38],"13":[44,43,41,40],"14":[51,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b26a8810-750d-38a9-9bd6-aeab435325a0","appLinkName":"System Confluence","appLinkUrl":"https://aofoundation.atlassian.net/wiki","spaceKey":"AOWiki","spaceName":"AO Wiki","spaceUrl":"https://aofoundation.atlassian.net/wiki/spaces/AOWiki","isServer":false},"labels":[],"projectKey":"ASR","serviceDeskId":3,"kbLinkDomainURLs":["https://aofoundation.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGYwYjdiZi1lYThjLTQ1ZWEtYmNlMi04NmE5ZGU0NjEwM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY0NDA4OTksIm5iZiI6MTc0NjQzOTY5OX0.KN7c6U_1HlTF_aDdtvz31PCk_jwG5lNEG2FOJB8Ud_M","targetCollection":"upload-project-10074","endpointUrl":"https://api.media.atlassian.com","clientId":"9df0b7bf-ea8c-45ea-bce2-86a9de46103b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":47,"projectId":10074,"form":{"name":"Request Community support","descriptionHtml":"","callToAction":"Request Community support","intro":"","instructions":"","icon":10466,"iconUrl":"https://aofoundation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/47","calendarParams":{"firstDay":0,"date":"2025-05-05T12:08:19+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b26a8810-750d-38a9-9bd6-aeab435325a0","appLinkName":"System Confluence","appLinkUrl":"https://aofoundation.atlassian.net/wiki","spaceKey":"AOWiki","spaceName":"AO Wiki","spaceUrl":"https://aofoundation.atlassian.net/wiki/spaces/AOWiki","isServer":false},"labels":[],"projectKey":"ASR","serviceDeskId":3,"kbLinkDomainURLs":["https://aofoundation.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGYwYjdiZi1lYThjLTQ1ZWEtYmNlMi04NmE5ZGU0NjEwM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY0NDA4OTksIm5iZiI6MTc0NjQzOTY5OX0.KN7c6U_1HlTF_aDdtvz31PCk_jwG5lNEG2FOJB8Ud_M","targetCollection":"upload-project-10074","endpointUrl":"https://api.media.atlassian.com","clientId":"9df0b7bf-ea8c-45ea-bce2-86a9de46103b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aofoundation","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"161ebb1216c8c9fbccb545025dcd319d76d86171_lout","baseUrl":"https://aofoundation.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aofoundation.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9df0b7bf-ea8c-45ea-bce2-86a9de46103b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"725d4e456e4f471bb2c5cfedbadd55ac","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}